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PRIVACY POLICY
We respect your privacy. Any information you provide on this website is confidential. This website complies with the General Data Protection Regulation when dealing with all data received from visitors to this website.
This Policy applies only to your use of this website, which may contain links to other websites. We have no control over how your data is collected, stored, or used by other websites and we advise you to check the policies of any such websites before providing any data to them.
The purpose of this website is to provide property related marketing information and other services as undertaken by MARRUCK Property Letting Agents Limited t/a AJAX Property Lettings.
We only store data that is necessary and relevant to the services provided by our company. Any processing of your data is only done to provide or perform the services you have requested.
We need to collect some personal data from you so that we can provide you with the services you have requested. We will not collect any personal data that we do not need to provide these services to you.
We will use the data you have provided to match you to suitable properties and send you property marketing emails. We do not share your personal details with unaffiliated groups without your explicit permission. We may share some of your personal information with certain groups, e.g. affiliated third parties and contractors such as our database administrators, for the sole purpose of helping us provide property services to you. These groups do not share your personal information or use it for any purpose other than as instructed by us.
When you give us your personal information, we take steps to ensure that your information is treated securely. Whilst we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us across the internet and you do so at your own risk. The safety and security of your information also depends on you.
We retain any personal information you have provided through this website for as long as is needed to provide you with an appropriate level of service, or until you request that it is deleted. Even if we delete your personal information it may persist on back-up or archival media for legal, tax or regulatory reasons.
You have the right:
To be informed
Of access
To rectification
To erasure
To restrict processing
To data portability
To object
To object in relation to automated decision making and profiling.
If you believe that the personal data we hold about you is incorrect you have the right to request in writing a copy of this data, free of charge, and have it corrected, restricted or deleted. If you wish to complain about the way we handle your personal data you can contact us to have the matter investigated. If you are not satisfied with our response or you believe that we are not processing your personal data in accordance with the law you have the right to complain to the Information Commissioners Office
When you browse on this site your e-mail address is not automatically collected but our server may automatically gather and store the following information about your visit:
Your IP address.
The type of browser and operating system used to access our site.
The pages you visit.
The date and time of your visit.
We analyse our website logs to constantly improve the value of the materials available on this website. Our website logs are not personally identifiable, and we make no attempt to link them with the individuals who browse the site. We use your IP address to help diagnose problems with our server, and to administer our website. An IP address only provides information about who your Internet service provider is. It cannot be used to personally identify you.
We may share your data within our own organisation and with certain 3rd party providers including but not limited to: Our software and website providers, referencing, screening and money laundering companies, Vendors/Landlords, sub-contractors and certain financial and government agencies.
We may make changes to this policy from time to time. If we do, we will post the changes on this page. We recommend that you check this policy regularly. If the changes are significant, we may also inform registered users of these changes by email.
IN-HOUSE COMPLAINTS PROCEDURE
We are committed to providing a professional service to all our clients and customers. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.
We will where appropriate, make reasonable adjustments for consumers who might be disadvantaged because of factors such as their age, infirmity, disability, lack of knowledge, lack of linguistic or numeracy ability, economic circumstances, bereavement or do not speak English as a first language.
If you have a complaint, please put it in writing, including as much detail as possible. We will then respond in line with the timeframes set out below (if you feel we have not sought to address your complaints within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter).
What will happen next?
- We will send you written acknowledgment of the receipt of your complaint within 3 working days of receiving it, enclosing a copy of this procedure.
- We will then investigate your complaint. This will normally be dealt with by the office manager who will review your file and speak to the member of staff who dealt with you. A formal written outcome of our investigation will be sent to you within 15 working days of receipt of the original complaint.
- If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff.
- We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter.
- If you are still not satisfied with our final viewpoint (or more than 8 weeks has elapsed since the complaint was first made) you can request an independent review from The Property Ombudsman without charge.
The Property Ombudsman at 33 The Clarendon Centre, Salisbury Business Park, Dairy Meadow Lane, Salisbury, SP1 2TJ
admin@tpos.co.uk 01722 333 306 www.tpos.co.uk www.tpos.co.uk/consumers/make-a-complaint
Please note the following:
You will need to submit your complaint to The Property Ombudsman within 12 months from the date of our final viewpoint, including any evidence to support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaint procedure, before being submitted for an independent review.
If you have any questions about this privacy statement or complaints procedure, the practices of this site, or your dealings with this website, you can contact:
MARRUCK Property Letting Agents Limited
R/O 220-224 Chatham Hill, Chatham, Kent, ME5 7BA
Email: ajax_lettings@btinternet.com
Telephone: 01634 582588
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